Towing Operations Dispatcher

Ritchie Bros.; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

PTO 15 days

Job summary

IAA Holdings, LLC (IAA), a RB Global company, is seeking a Dispatcher in our Yard Operations to manage towing resources and keep vehicle pickups and deliveries on schedule. You will deliver outstanding customer service to our towing partners while coordinating for capacity and resource needs to drive branch productivity.

The role emphasizes direct dispatch, timely communication, and adherence to safety guidelines, with opportunities to contribute to cost control and service levels across our

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress & make necessary adjustments to ensure timely performance
• Identify and escalation issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC (IAA), a RB Global company, is seeking a Dispatcher in our Yard Operations to manage towing resources and keep vehicle pickups and deliveries on schedule. You will deliver outstanding customer service to our towing partners while coordinating for capacity and resource needs to drive branch productivity.

The role emphasizes direct dispatch, timely communication, and adherence to safety guidelines, with opportunities to contribute to cost control and service levels across our