Dispatcher

Ritchie Bros.; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

PTO 15 days

Job summary

IAA Holdings, LLC (IAA) is seeking a Dispatcher to manage towing resources and ensure on-time vehicle pickups and deliveries, providing outstanding customer service to towing partners. The role supports branch productivity and growth within a dynamic, full-time yard operations team.

The dispatcher collaborates across the Transportation team, plans resource needs, and maintains strong relationships with tow drivers to keep operations running smoothly and efficiently.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work efficiently to maximize productivity
• Plan future day resource requirements and coordinate with towers
• Identify when demand exceeds capacity and refer to part-time networks
• Monitor transportation costs and identify cost-saving opportunities
• Recruit new towers to expand towing networks
• Provide drivers with pickup and delivery documentation, including check/cash handling as needed
• Monitor work-in-progress and adjust to ensure timely performance
• Identify and escalate issues related to transportation activities to management
• Form a relationship with the IAA Transportation team
• Establish and maintain good relationships with tow drivers
• Review and analyze reports on transportation activity including Time Performance metrics
• Comply with safety guidelines and company policies
• Other duties as assigned

Skills

Customer service

Dispatch

Job description

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress & make necessary adjustments to ensure timely performance
• Identify and escalate issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch