Senior Dispatcher - Towing & Transportation Operations

Ritchie Bros.; Tulsa (OK); On-site; USD 42,000 - 59,000; Full time

Job summary

IAA Holdings, LLC (IAA) is seeking a Dispatcher to manage towing resources and keep vehicle pickups and deliveries running smoothly, delivering outstanding customer service to towing partners and coordinating for capacity and resource demands.

The role emphasizes coordinating for efficiency, meeting on-time performance goals, and supporting branch growth within a dynamic auction logistics environment. Experience in dispatch and strong customer service are required.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work in an efficient manner and optimize tow­er productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress & make necessary adjustments to ensure timely performance
• Identify and escalate issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC (IAA) is seeking a Dispatcher to manage towing resources and keep vehicle pickups and deliveries running smoothly, delivering outstanding customer service to towing partners and coordinating for capacity and resource demands.

The role emphasizes coordinating for efficiency, meeting on-time performance goals, and supporting branch growth within a dynamic auction logistics environment. Experience in dispatch and strong customer service are required.