Alarm Dispatcher-Weekday 2nd shift!

Ideal Staffing Inc.; Little Rock (AR); On-site; USD 36,000 - 42,000; Full time

Job summary

Ideal Staffing Inc. is seeking a reliable Dispatcher to serve as the primary contact for emergency and non-emergency calls in Little Rock, AR. You will receive requests, transmit messages, and track vehicles while staying calm under pressure.

Strong communication, multitasking, and data-entry skills are essential for timely and accurate information transmission. Role expects you to prioritize calls by urgency, coordinate with field crews, and maintain logs.

Qualifications

• Experience as dispatcher or relevant position.
• Fast typing and data entry proficiency.
• Knowledge of procedures and guidelines for emergency situations.
• Proficient in English, both oral and written.

Responsibilities

• Receive and document emergency and non-emergency calls.
• Transmit information and coordinate with field crews and units.
• Prioritize calls by urgency and importance.
• Use radio, phone or computer to dispatch crews to locations.
• Monitor and coordinate route/status of field units.
• Enter data into computer systems and maintain logs of calls and activities.

Skills

Dispatcher experience

Tech-savvy

Data entry

Emergency procedures

English fluency

Multitasking

Active listening

Communication skills

Job description

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Monday thru Friday, 2:30 pm -10:30pm!

Background Check and Clean Record Required!

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills