Dispatcher

RB Global Inc.; San Antonio (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with matching

15 days PTO annually

Job summary

RB Global Inc. is seeking a full-time Dispatcher in San Antonio, Texas, to oversee towing operations and ensure efficient vehicle pickups and deliveries. The ideal candidate will have 2+ years of customer service experience and be adept at resource management.

You will provide outstanding support to towing partners while maintaining productive relationships with drivers. The position offers a comprehensive benefits package, including medical, dental, vision insurance, a 401k plan with matching, and generous PTO.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently.
• Monitor transportation costs and identify opportunities for savings.

Skills

Customer service experience

Dispatch experience

Job description

Description

The Dispatcher plays a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes branch productivity. The incumbent will provide outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. The Dispatch role plays a crucial part in the organizations business and branch growth.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch

Responsibilities

• Direct activities related to towing operations and on‑time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part‑time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work‑in‑progress & make necessary adjustments to ensure timely performance.
• Identify and escalates issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Employer

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.