Tow Dispatch Live-Ops Controller (Rotating Shifts)

HALCO MANAGEMENT; Southfield (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

HALCO MANAGEMENT in Southeast Michigan is seeking a dispatch professional to run our board like air traffic control—fast, calm, and accurate. You will answer incoming calls, dispatch tow trucks, track drivers in real time, and keep customers informed while coordinating with motor clubs and insurance partners.

The ideal candidate has prior dispatch experience in towing or emergency services, a solid knowledge of local roads, clear communication under pressure, and the ability to multitask across

Qualifications

• Prior dispatch experience in towing, trucking, delivery, or emergency services preferred.
• Strong knowledge of local roads and geography.
• Clear, calm communicator—on the phone and under pressure.
• Comfortable multitasking across several live jobs at once.
• Basic computer proficiency; dispatch software experience a plus.

Responsibilities

• Answer incoming calls and dispatch tow trucks to the right location, fast.
• Track every driver and job in real time—location, ETA, and status.
• Route jobs efficiently based on driver location, truck type, and priority.
• Follow up to confirm each job is completed and the customer is taken care of.
• Communicate professionally with customers, drivers, and motor club/insurance partners.
• Keep accurate records in our dispatch system (Towbook).
• Flag problems—delays, disputes, safety issues—before they become bigger problems.

Skills

Dispatch experience

Local road knowledge

Clear communication

Multitasking under pressure

Computer literacy

Overnight shifts

Tools

Towbook

Dispatch software

Job description

HALCO MANAGEMENT in Southeast Michigan is seeking a dispatch professional to run our board like air traffic control—fast, calm, and accurate. You will answer incoming calls, dispatch tow trucks, track drivers in real time, and keep customers informed while coordinating with motor clubs and insurance partners.

The ideal candidate has prior dispatch experience in towing or emergency services, a solid knowledge of local roads, clear communication under pressure, and the ability to multitask across