Overnight Roadside Assistance/Dispatch Coordinator

Navigate Search; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Navigate Search in New York is seeking a Tow Dispatch & Roadside Assistance Coordinator to join our growing team. You will coordinate towing and roadside requests, communicate with customers and drivers, and help ensure timely service.

This role suits a problem-solver who excels at multitasking in a fast-paced environment and values accuracy, reliability, and strong customer care. The schedule includes rotating four days on, four days off with overnight shifts 6 PM–6 AM.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using computers, dispatch software, GPS, and other technology.
• Excellent problem-solving and decision-making abilities.
• Dependable, responsible, and able to work independently and as part of a team.
• Previous dispatch or call center experience is helpful but not required.

Responsibilities

• Receive and dispatch towing and roadside service requests.
• Coordinate and communicate with drivers to ensure prompt service.
• Provide customers with updates on service status and ETA.
• Monitor service progress and adjust schedules as needed.
• Enter and maintain accurate service information in the dispatch system.
• Communicate professionally with customers, drivers, insurance companies, motor clubs, and partners.
• Resolve routine service issues and concerns when necessary.
• Support daily dispatch operations with a high level of customer service.

Skills

Communication

Customer service

Multitasking

Organization

Problem-solving

Teamwork

Independent work

Tools

Dispatch software

GPS

Computer literacy

Job description

We are seeking a reliable, organized, and customer-focused Tow Dispatch & Roadside Assistance Coordinator to join our growing team. In this role, you will coordinate towing and roadside service requests, communicate with customers and drivers, and help ensure timely, efficient service. This is an excellent opportunity for someone who enjoys problem-solving, multitasking, and working in a fast-paced environment.

Responsibilities:

• Receive and dispatch towing and roadside assistance service requests.
• Coordinate and communicate with drivers to ensure prompt service.
• Provide customers with updates on service status and estimated arrival times.
• Monitor service progress and adjust schedules as needed.
• Enter and maintain accurate service information in the dispatch system.
• Communicate professionally with customers, drivers, insurance companies, motor clubs, and business partners.
• Resolve routine service issues and resolve concerns when necessary.
• Support daily dispatch operations while maintaining a high level of customer service.

Requirements:

• Strong communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Comfortable using computers, dispatch software, GPS, and other technology.
• Excellent problem-solving and decision-making skills.
• Dependable, responsible, and able to work independently and as part of a team.
• Previous dispatch, customer service, or call center experience is helpful but not required.

Work Schedule:

• Must be available to work a rotating schedule of four (4) consecutive days on followed by four (4) consecutive days off. This schedule includes weekends and holidays, as required.
• Overnight Work hours are from 6PM to 6AM