Dispatch Coordinator - Towing & Roadside

Hinemans Complete Auto Service & Towing Inc.; Aliquippa (Beaver County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Hinemans Complete Auto Service & Towing Inc. seeks a Dispatcher to manage the active dispatch board, coordinate drivers and service calls, and communicate with customers. The role emphasizes documenting calls, ensuring payments, and driving operational efficiency.

Ideal candidates will make sound decisions under pressure, stay organized, and take ownership of problems through resolution, supporting towing and roadside operations.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Ability to prioritize competing demands, solve problems, and make sound decisions independently.
• Comfortable using computers, phones, tablets, and multiple software systems efficiently.
• Ability to remain calm, professional, and solution-focused when handling difficult or high-pressure situations.
• Comfortable discussing service pricing, quoting customers, and collecting payments.
• Dependable, punctual, and able to work both independently and as part of a team.
• Maintain professional appearance and conduct.
• Must successfully pass required background check and drug screening.

Responsibilities

• Answer inbound calls for towing and roadside assistance requests.
• Contact motor club members upon receipt of service requests and confirm service details.
• Maintain proactive communication with customers regarding ETAs, delays, changes, and service concerns.
• Accurately quote and book private towing and roadside services using company pricing guidelines.
• Dispatch and route drivers based on location, availability, staging, vehicle capability, job requirements, and overall fleet efficiency.
• Audit completed calls to ensure proper closure, documentation, payment collection, or accurate invoicing.
• Accurately enter and maintain call information within company dispatch software.
• Promptly follow up on missed calls to recover potential service opportunities.

Skills

Communication skills

Multitasking

Decision making

Calm under pressure

Attention to detail

Pricing discussions

Dependable

Teamwork

Job description

Hinemans Complete Auto Service & Towing Inc. seeks a Dispatcher to manage the active dispatch board, coordinate drivers and service calls, and communicate with customers. The role emphasizes documenting calls, ensuring payments, and driving operational efficiency.

Ideal candidates will make sound decisions under pressure, stay organized, and take ownership of problems through resolution, supporting towing and roadside operations.