Real-Time Tow Dispatch Controller

Midas - Detroit; Southfield (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

ARNAZ Towing in Southeast Michigan is seeking a dispatcher to run the board like an air traffic controller: fast, calm, and accurate. You’ll answer calls, dispatch tow trucks, and track drivers in real time to keep operations moving 24/7.

You’ll coordinate with customers, motor clubs, and insurers, maintain records in Towbook, and flag delays or safety issues before they escalate. A rotating or overnight shift is required.

Qualifications

• Experience in dispatching preferred.
• Knowledge of local roads and geography helpful.

Responsibilities

• Answer incoming calls and dispatch tow trucks quickly.
• Track drivers and jobs in real time (location, ETA, status).
• Route jobs efficiently based on location, truck type and priority.
• Follow up to confirm completion and customer care.
• Communicate professionally with customers, drivers, and partners (AAA and others).
• Keep accurate records in dispatch system (Towbook).
• Flag delays, disputes, or safety issues before they escalate.

Skills

Calm under pressure

Clear communication

Multitasking

Customer service

Computer literacy

Dispatch software

Education

None

Tools

Towbook

Job description

ARNAZ Towing in Southeast Michigan is seeking a dispatcher to run the board like an air traffic controller: fast, calm, and accurate. You’ll answer calls, dispatch tow trucks, and track drivers in real time to keep operations moving 24/7.

You’ll coordinate with customers, motor clubs, and insurers, maintain records in Towbook, and flag delays or safety issues before they escalate. A rotating or overnight shift is required.