Fleet Dispatch

Midas - Detroit; Southfield (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

ARNAZ Towing in Southeast Michigan is seeking a dispatcher to run the board like an air traffic controller: fast, calm, and accurate. You’ll answer calls, dispatch tow trucks, and track drivers in real time to keep operations moving 24/7.

You’ll coordinate with customers, motor clubs, and insurers, maintain records in Towbook, and flag delays or safety issues before they escalate. A rotating or overnight shift is required.

Qualifications

• Experience in dispatching preferred.
• Knowledge of local roads and geography helpful.

Responsibilities

• Answer incoming calls and dispatch tow trucks quickly.
• Track drivers and jobs in real time (location, ETA, status).
• Route jobs efficiently based on location, truck type and priority.
• Follow up to confirm completion and customer care.
• Communicate professionally with customers, drivers, and partners (AAA and others).
• Keep accurate records in dispatch system (Towbook).
• Flag delays, disputes, or safety issues before they escalate.

Skills

Calm under pressure

Clear communication

Multitasking

Customer service

Computer literacy

Dispatch software

Education

None

Tools

Towbook

Job description

ARNAZ Towing keeps Southeast Michigan moving — emergency roadside calls, motor club dispatches, and commercial accounts, all day, every day. We need a dispatcher who can run our board like an air traffic controller: fast, calm, and accurate.

What You’ll Do

• Answer incoming calls and dispatch tow trucks to the right location, fast.
• Track every driver and job in real time — location, ETA, and status.
• Route jobs efficiently based on driver location, truck type, and priority.
• Follow up to confirm each job is completed and the customer is taken care of.
• Communicate professionally with customers, drivers, and motor club/insurance partners (AAA and others).
• Keep accurate records in our dispatch system (Towbook).
• Flag problems — delays, disputes, safety issues — before they become bigger problems.

What You Bring

• Prior dispatch experience (towing, trucking, delivery, or emergency services) preferred.
• Strong knowledge of local roads and geography.
• Clear, calm communicator — on the phone and under pressure.
• Comfortable multitasking across several live jobs at once.
• Basic computer proficiency; dispatch software experience a plus.
• Reliable, accountable, and able to work a rotating or overnight shift as needed.