Total Customer Experience Program Lead – Hybrid

ManpowerGroup; Vancouver (WA); Hybrid; USD 58,000 - 66,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA

Weekly pay

401(k) with match

Job summary

ManpowerGroup seeks a Customer Experience Program Manager in Vancouver, WA, with a hybrid work model (2 days onsite). You will own end-to-end customer experiences across software, services, and ecosystems, acting as the customer advocate and driving journey improvements through cross-functional collaboration.

You will translate insights into actionable programs, map journeys, and lead analysis to boost onboarding, adoption, retention, and supportability.

Qualifications

• Strong program management skills across the product lifecycle.
• Experience translating customer insights into improvements.
• Expertise in user journey recommendations and optimization.
• Ability to collaborate with Product, UX, Engineering, Quality, Marketing, Support, and Operations.
• Commitment to intuitive, seamless customer interactions with measurable outcomes.

Responsibilities

• Define, evaluate, and optimize end-to-end customer experience across products and services.
• Translate customer empathy into actionable program plans and journey improvements.
• Partner with Product, UX, Engineering, Quality, Marketing, Support, and Operations to drive improvements.
• Use journey mapping to recommend and optimize customer journeys to boost engagement, onboarding, adoption, retention, and supportability.
• Lead data-driven decisions to deliver best-in-class experiences from concept to ongoing optimization.

Skills

Program management

Customer experience analysis

Journey optimization

Cross-functional collaboration

Measurable outcomes

Job description

ManpowerGroup seeks a Customer Experience Program Manager in Vancouver, WA, with a hybrid work model (2 days onsite). You will own end-to-end customer experiences across software, services, and ecosystems, acting as the customer advocate and driving journey improvements through cross-functional collaboration.

You will translate insights into actionable programs, map journeys, and lead analysis to boost onboarding, adoption, retention, and supportability.