Hybrid Program Manager - Digital Experience PMO

Tek Ninjas; King of Prussia (PA); Hybrid; USD 110,000 - 145,000; Full time

Job summary

TekNinjas in King of Prussia, PA seeks an experienced Program Manager to lead its CDX portfolio, coordinating with IT, Marketing, Legal and executives to drive customer experience improvements.

The role requires 10+ years in program management within a PMO, strong stakeholder management, and agile expertise. Hybrid work with three days in-office and two remote days is offered. Excellent communication skills required.

Qualifications

• 10+ years progressive program/project management experience in PMO environments.
• Proven experience with digital transformation initiatives and customer experience projects.
• PMP certification preferred but not required.
• Proven success managing C-level and executive stakeholder relationships and governance.
• Excellent written and verbal communication with strong presentation skills.
• Experience across matrix organizations and cross-functional teams.

Responsibilities

• Lead end-to-end management of CDX initiatives from conception to delivery.
• Partner with CDX Leadership, IT, Marketing, Legal, Compliance and business stakeholders to align projects with goals.
• Define project scope, timelines, and success metrics while ensuring value delivery.
• Matrix-manage diverse teams including internal staff, contractors, and external vendors.
• Utilize governance frameworks (RACI, RAID) to manage dependencies and portfolio cohesion.
• Develop and maintain comprehensive project plans, budgets, and resource plans.
• Organize and facilitate project meetings across SDLC; delegate tasks and ensure on-time delivery.
• Proactively identify risks and roadblocks and implement mitigations.
• Implement robust reporting to track progress and outcomes for leadership.
• Liaise between IT and business to ensure solutions meet requirements.

Skills

PMO experience

Program management

Stakeholder management

Agile methodologies

Executive communication

Digital transformation

Risk management

Cross-functional collaboration

Change management

Education

Bachelor's degree in Business, Information Technology, Communications, Engineering, or related field

Job description

TekNinjas in King of Prussia, PA seeks an experienced Program Manager to lead its CDX portfolio, coordinating with IT, Marketing, Legal and executives to drive customer experience improvements.

The role requires 10+ years in program management within a PMO, strong stakeholder management, and agile expertise. Hybrid work with three days in-office and two remote days is offered. Excellent communication skills required.