Program Manager

ManpowerGroup; Vancouver (WA); Hybrid; USD 58,000 - 66,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA

Weekly pay

401(k) with match

Job summary

ManpowerGroup seeks a Customer Experience Program Manager in Vancouver, WA, with a hybrid work model (2 days onsite). You will own end-to-end customer experiences across software, services, and ecosystems, acting as the customer advocate and driving journey improvements through cross-functional collaboration.

You will translate insights into actionable programs, map journeys, and lead analysis to boost onboarding, adoption, retention, and supportability.

Qualifications

• Strong program management skills across the product lifecycle.
• Experience translating customer insights into improvements.
• Expertise in user journey recommendations and optimization.
• Ability to collaborate with Product, UX, Engineering, Quality, Marketing, Support, and Operations.
• Commitment to intuitive, seamless customer interactions with measurable outcomes.

Responsibilities

• Define, evaluate, and optimize end-to-end customer experience across products and services.
• Translate customer empathy into actionable program plans and journey improvements.
• Partner with Product, UX, Engineering, Quality, Marketing, Support, and Operations to drive improvements.
• Use journey mapping to recommend and optimize customer journeys to boost engagement, onboarding, adoption, retention, and supportability.
• Lead data-driven decisions to deliver best-in-class experiences from concept to ongoing optimization.

Skills

Program management

Customer experience analysis

Journey optimization

Cross-functional collaboration

Measurable outcomes

Job description

Our client is seeking a Program Manager to join their team as the Total Customer Experience (TCE) Program Manager. From the moment a customer first encounters a product to ongoing support and continuous improvement, you’ll help ensure every interaction is intuitive, seamless, consistent, and valuable. If you enjoy turning customer insights into measurable journey improvements and leading cross-functional programs that elevate onboarding, adoption, retention, and supportability, this role is built for you.

Job Title: Customer Experience Program Manager

Location: Vancouver, WA 98684 (Hybrid: 2 days onsite)

Pay Rate: $42.00 - $48.00

What's the Job?

• Define, evaluate, and optimize the end-to-end customer experience across software, applications, services, and connected ecosystems throughout the product lifecycle.
• Serve as the customer advocate and experience champion by translating customer empathy into actionable program plans and journey improvements.
• Partner with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations to identify experience friction and drive improvements.
• Use customer experience analysis and user journey mapping to recommend and optimize customer journeys that improve engagement, onboarding success, adoption, retention, and supportability.
• Lead data-driven decision making to establish best-in-class customer experiences from concept and design through development, launch, support, updates, and ongoing optimization.

What's Needed?

• Strong program management skills with the ability to lead cross-functional initiatives across the product lifecycle.
• Proven customer experience analysis experience, including the ability to interpret insights and translate them into improvements.
• Expertise in user journey recommendation and optimization to improve customer outcomes and reduce friction.
• Ability to collaborate effectively with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations teams.
• Commitment to creating intuitive, seamless, consistent, and valuable customer interactions supported by measurable outcomes.

What's in it for me?

• Opportunity to shape the Total Customer Experience across the full lifecycle, from concept to ongoing optimization.
• Role visibility and influence as the customer advocate and experience champion across multiple teams.
• Chance to apply journey mapping and customer experience analysis to drive meaningful improvements in onboarding, adoption, retention, and supportability.
• Hybrid work schedule with 2 days onsite in Vancouver, WA 98684.
• Motivating mission: help customers succeed with intuitive, seamless experiences that create real business impact.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.