Top Service Advisor — Unlimited Earnings & Growth

MileOne Autogroup; Baltimore (MD); On-site; USD 31,000 - 120,000; Full time

Benefits offered by this job

Unlimited earning potential

Career advancement

Premier team environment

Training & mentoring

Exclusive employee benefits

Job summary

MileOne Automotive's Chrysler Dodge Jeep RAM dealership is seeking a Service Advisor/Service Writer to join a top-performing service team. You will be the link between customers and technicians, guiding maintenance and repair discussions to ensure an exceptional ownership experience.

You’ll schedule appointments, prepare estimates, follow manufacturer specifications, and build trust with clear communication.

Qualifications

• Previous automotive Service Advisor / Service Writer experience preferred.
• Working knowledge of basic vehicle functions, characteristics, and operations.
• Strong communication, customer service, and problem-solving skills.
• Basic Microsoft Office, computer, internet, and mathematical skills.

Responsibilities

• Welcome customers and consult with them regarding their vehicle maintenance and repair needs.
• Recommend appropriate services while following manufacturer specifications and warranty requirements.
• Schedule and manage service appointments, repair estimates, and customer communications.
• Build trust through clear communication, outstanding customer service, and professional follow-up.
• Address customer concerns and resolve complaints with a customer-first approach.
• Help create a seamless service experience that keeps customers coming back.

Skills

Customer service

Communication

Problem solving

Reading safety rules

Tools

Microsoft Office

Job description

MileOne Automotive's Chrysler Dodge Jeep RAM dealership is seeking a Service Advisor/Service Writer to join a top-performing service team. You will be the link between customers and technicians, guiding maintenance and repair discussions to ensure an exceptional ownership experience.

You’ll schedule appointments, prepare estimates, follow manufacturer specifications, and build trust with clear communication.