Top-Secret Victim Notification Team Lead

Dynamis, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

Dynamis, Inc. seeks a Team Lead to provide supervisory oversight of Victim Notification Analysts (VNS, VOSS, CENP) supporting the FBI Victim Services Division at FBI Headquarters in Washington, DC.

Top-Secret clearance is required, with independent work capability and focus on accurate, timely support across programs. The role emphasizes program management, QA, SOP updates, staff training, and performance reporting to ensure high standards and customer satisfaction.

Qualifications

• Bachelor's degree required; four years of relevant professional experience may substitute
• Two years of professional experience required
• Experience with MS Word, MS Outlook, and MS Excel in a professional setting
• Experience managing personnel and delivering formal presentations
• Experience producing written procedures and instructions
• Experience coordinating multiple projects with strict deadlines

Responsibilities

• Oversee VNS, VOSS, and CENP analysts in a supervisory capacity
• Oversee processing of victim contact information and case documentation
• Validate and verify case files across multiple case management systems
• Perform quality assurance and report generation on demand
• Update SOPs with program managers and provide staff training
• Provide timely feedback and remedial training to ensure compliance with standards
• Review daily data-import logs and coordinate corrective actions as needed
• Approve data in systems to ensure accuracy and proper data transfer
• Identify opportunities for strategic process improvements
• Manage day-to-day scheduling and regional coverage plans
• Ensure high customer satisfaction and cohesive team operation
• Hold regular team meetings to ensure policy compliance
• Communicate vacancy coverage plans and backfilling updates

Skills

MS Word

MS Outlook

MS Excel

MS SharePoint

Program management

People management

Communication skills

Education

Bachelor's degree

Tools

SharePoint

Job description

Dynamis, Inc. seeks a Team Lead to provide supervisory oversight of Victim Notification Analysts (VNS, VOSS, CENP) supporting the FBI Victim Services Division at FBI Headquarters in Washington, DC.

Top-Secret clearance is required, with independent work capability and focus on accurate, timely support across programs. The role emphasizes program management, QA, SOP updates, staff training, and performance reporting to ensure high standards and customer satisfaction.