Top Secret/SCI Help Desk Specialist II (Onsite)

General Dynamics IT; United States; On-site; USD 79,000 - 106,000; Full time

Benefits offered by this job

401K match

Health plan

Internal mobility

Education benefits

Paid time off

Job summary

GDIT is seeking a Help Desk Specialist II to provide end-user support, diagnose issues, and document resolutions. The role requires TS/SCI with polygraph willingness and SAP experience, supporting government IT environments.

At GDIT, you will install software, configure hardware, and help maintain IT policies while assisting with end-user workflows. The position is onsite in the DC area and includes 40-hour weeks with opportunities for certification and growth.

Qualifications

• 5+ years of experience in information technology or a related field
• SAP experience required
• Bachelor's degree in Computer Science, Information Technology OR Associate's degree in a related area + 2 years' experience OR equivalent experience preferred
• Certification: IAT Level 2 within 6 months of hire (Security+CE, CCNA-Security, etc.)
• Security Clearance: TS/SCI with willingness to submit to a CI polygraph
• Eligibility for access to SAP Information

Responsibilities

• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
• Monitors and enforces all IT policies and procedures
• Assist with setting up new users in IDAM and multiple level security LDAP profiles
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
• Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems

Skills

Computer Literacy

Information Technology

Peripheral Devices

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology OR Associate's degree + 2 years experience

Tools

SAP

Job description

GDIT is seeking a Help Desk Specialist II to provide end-user support, diagnose issues, and document resolutions. The role requires TS/SCI with polygraph willingness and SAP experience, supporting government IT environments.

At GDIT, you will install software, configure hardware, and help maintain IT policies while assisting with end-user workflows. The position is onsite in the DC area and includes 40-hour weeks with opportunities for certification and growth.