Top Secret IT Systems Analyst: Cloud & Customer Support

CACI

Chantilly (VA)

On-site

USD 31,000 - 45,000

Full time

14 days+

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Job summary

CACI is seeking a Computer Systems Analyst to support a fast-paced IT environment and provide essential end-user assistance. You will guide customers remotely through configuration, maintenance, and troubleshooting while expanding technical skills and pursuing relevant certifications.

The role emphasizes learning new technologies, professional development, and contributing to mission-focused work. A.Top Secret clearance eligibility and an associate/technical degree with at least two years of

Qualifications

Ability to obtain and maintain a Top-Secret Clearance.
Typically requires an Associate’s degree or similar technical training, and at least two years of related experience.
Must possess technical skill and knowledge in computer hardware and software.
Additional training will be required to support legacy systems.

Responsibilities

Provide timely and effective assistance with IT-related issues.
Guide customers remotely through system configuration, maintenance, and troubleshooting processes.
Prioritize tasks and manage time effectively in a fast-paced environment.
Exhibit excellent verbal and written communication with users via email, phone, and messaging services.
Possess knowledge of cloud computing concepts and platforms, such as Microsoft Office 365.
Have a basic understanding of networking concepts.