Top Secret Help Desk Analyst Tier 2 – Quantico Onsite

General Dynamics - IT; Virginia; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Comprehensive benefits

Job summary

General Dynamics - IT is seeking a Help Desk Analyst Tier 2 for the NCIS ITD at Quantico, VA. You will resolve IT issues, assist with hardware, software, network, and access problems, and maintain incident records across a federal government environment.

The role requires an active Top Secret clearance, 5+ years in IT support, Cisco device experience, and Security+ CE certification. Onsite at Quantico with US citizenship.

Qualifications

• 5+ years of IT support experience in a Help Desk environment.
• Active Top Secret clearance is required.
• Experience with Cisco switches and routers.
• Security+ CE certification is required.
• High School Diploma; AAS preferred.

Responsibilities

• Initiate and resolve service requests and incidents.
• Consult with users to resolve technical problems by phone or ticket.
• Diagnose, isolate, and analyze problems using historical data.
• Route calls to product line or system support specialists.
• Maintain records and tracking databases; alert management to recurring issues.
• Collaborate with system administrators and developers to complete services/incidents.
• Provide outstanding customer service across organizational levels.

Skills

IT support experience

Cisco switches/routers

Top Secret clearance

Education

High School Diploma

Associate degree preferred

Tools

Cisco devices

Job description

General Dynamics - IT is seeking a Help Desk Analyst Tier 2 for the NCIS ITD at Quantico, VA. You will resolve IT issues, assist with hardware, software, network, and access problems, and maintain incident records across a federal government environment.

The role requires an active Top Secret clearance, 5+ years in IT support, Cisco device experience, and Security+ CE certification. Onsite at Quantico with US citizenship.