Tier 1 Help Desk Analyst — TS Clearance, Quantico

General Dynamics - IT; Quantico (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

General Dynamics - IT is seeking a Help Desk Analyst Tier 1 for NCIS at Quantico, VA. This onsite role requires a Top Secret clearance, Security+ CE, and 2+ years in IT support. You will resolve incidents, assist users, and coordinate with specialists to restore services.

Experience with Cisco switches/routers and a HS diploma (AAS preferred) are required. US citizenship is mandatory for this role.

Qualifications

• Active Top Secret clearance required.
• 2+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Security+ CE certification required.
• Education: High School Diploma; AAS preferred.
• Location: Onsite at Quantico, VA; US Citizenship required.

Responsibilities

• Initiate and resolve service requests/incidents.
• Consult with users to resolve technical problems by telephone or self-service ticket.
• Diagnose, identify, isolate, and analyze problems using historical data.
• Route calls to product line specialists or system support specialists.
• Maintain and update records and tracking databases.
• Alert management to recurring problems and patterns of problems.
• Work with system administrators and developers to ensure services/incidents are completed.
• Provide outstanding customer service across all organizational levels.

Education

High School Diploma

AAS Preferred

Tools

Cisco switches and routers

Job description

General Dynamics - IT is seeking a Help Desk Analyst Tier 1 for NCIS at Quantico, VA. This onsite role requires a Top Secret clearance, Security+ CE, and 2+ years in IT support. You will resolve incidents, assist users, and coordinate with specialists to restore services.

Experience with Cisco switches/routers and a HS diploma (AAS preferred) are required. US citizenship is mandatory for this role.