Tier 2 Help Desk Analyst — Top Secret, Onsite Quantico

General Dynamics Information Technology, Inc.; Quantico (VA); On-site; USD 3,531,000 - 4,342,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Analyst Tier 2 to transform technology into opportunity on mission-critical government projects. You will handle service requests, advise users by phone or self-service, diagnose issues, and coordinate with specialists to ensure timely resolution.

The role requires a Top Secret clearance, 5+ years of IT support experience, and is onsite at Quantico, VA. Cisco switches/routers experience and Security+ CE are required.

Qualifications

• Active Top Secret clearance is required.
• 5+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Security+ CE certification required.
• Education: High School Diploma; AAS preferred.

Responsibilities

• Initiate and resolve service request/problem incidents.
• Consult with user community to resolve technical problems by telephone or self-service ticket.
• Diagnose, identify, isolate, and analyze problems using historical data.
• Route calls to product line or system support specialists.
• Maintain records and ensure VIP ticketing is prioritized.

Skills

Executive Support

Help Desk Support

IT End User Support

IT Service Desk

Education

High School Diploma

AAS Preferred

Tools

Cisco switches and routers

Job description

General Dynamics Information Technology, Inc. is seeking a Help Desk Analyst Tier 2 to transform technology into opportunity on mission-critical government projects. You will handle service requests, advise users by phone or self-service, diagnose issues, and coordinate with specialists to ensure timely resolution.

The role requires a Top Secret clearance, 5+ years of IT support experience, and is onsite at Quantico, VA. Cisco switches/routers experience and Security+ CE are required.