Secret-Clearance Help Desk Analyst - Tier 1 (Onsite)

General Dynamics Information Technology, Inc.

Quantico (VA)

On-site

USD 32,000 - 43,000

Full time

4 days ago

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Job summary

General Dynamics Information Technology, Inc. is seeking a Help Desk Analyst Tier 1 to support NCIS missions from onsite locations in Quantico, VA. You will handle user inquiries, troubleshoot hardware, software, and network access issues, and track incidents to resolution.

The ideal candidate has 2+ years of IT support in a Help Desk environment, Cisco experience, and Security+ CE certification. A high school diploma is required, with an AA degree preferred, and US citizenship with an active

Qualifications

Active Secret clearance required.
2+ years IT support experience in a Help Desk environment.
Experience with Cisco switches and routers.
Security+ CE certification required.
Education: High School Diploma; AAS preferred.
Location: Onsite at Quantico, VA.
US Citizenship required.

Responsibilities

Initiate and resolve service request/problem incidents.
Consult with the user community to resolve technical problems by telephone or self-service ticket.
Diagnose, identify, isolate, and analyze problems using historical data.
Route calls to product line or system support specialists.
Maintain and update records and tracking databases.
Alert management to recurring problems and patterns.
Work with system administrators and developers to ensure incidents are completed.
Provide an outstanding customer service experience across organizational levels.