Automotive Service Advisor - Honda

Hendrick Automotive Group; South Bend (IN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Bonus opportunities

Paid manufacturer training

Insurance (medical, prescription, life

401(k) with company match

Paid time off

Employee discounts

Job summary

Hendrick Honda (South Blvd) in Charlotte, NC, part of Hendrick Automotive Group, is seeking a Service Advisor. You’ll be the link between customers and our technicians, listening, explaining repairs, and keeping every customer informed from write-up to delivery while building repeat business.

This role offers a performance-based pay plan with bonuses, extensive manufacturer training, and benefits including medical, 401(k), PTO, and employee discounts. Honda experience is preferred.

Qualifications

• Dealership experience as a Service Advisor or similar role.
• Knowledge of automotive systems and repairs.
• Strong customer service and ability to explain technical issues.

Responsibilities

• Greet customers and document service needs.
• Explain repairs and maintenance clearly.
• Prepare estimates and communicate costs transparently.
• Work with technicians to prioritize repairs.
• Maintain accurate service records.
• Stay updated on Honda technology.

Skills

Customer service

Automotive systems knowledge

Diagnostics

Communication

Reynolds & Reynolds familiarity

Driver's license

Education

High School Diploma or equivalent

Trade Certificate or College Degree welcome

Tools

Reynolds & Reynolds

Job description

Hendrick Honda (South Blvd)

Location: 8901 South Boulevard, Charlotte, North Carolina 28273

Build your career where people stay.

For over 30 years, Hendrick Honda has been the Charlotte community’s trusted Honda dealer. Our customers come first, and our team shows it every day. It’s the same commitment behind the 875,000 five-star online reviews earned by Hendrick Automotive Group dealerships nationwide.

You already know how to run a service lane. Here, you’ll do it with a team that supports you, a company that invests in you, and a pay plan that rewards the work you put in.

Pay

$70,000+ per year, commission-based on performance. Top performers earn $150,000 or more.

Job Summary

As a Service Advisor, you’re the link between our customers and our technicians. You’ll listen, explain, and keep every customer informed from write-up to delivery, and you’ll build the repeat relationships that keep service lanes busy and customers loyal.

Job Responsibilities

• Greet customers warmly, listen to their concerns, and document their service needs accurately.
• Explain recommended repairs and maintenance clearly, from oil changes and tires to brakes, suspension, and transmissions.
• Prepare accurate estimates and communicate costs with transparency.
• Work with technicians to prioritize repairs and keep vehicles on schedule.
• Recommend additional maintenance based on real customer needs, with honesty and integrity.
• Keep customers updated on repair status, added recommendations, and vehicle readiness.
• Process payments accurately and maintain clean financial records.
• Partner with the parts department to get what’s needed for each repair.
• Keep service documentation compliant with company policy and industry standards.
• Stay current on Honda technology and repair procedures.

What We're Looking For

• Proven dealership experience as a Service Advisor or in a similar role (Honda experience preferred).
• Working knowledge of automotive systems, diagnostics, and repair procedures.
• Strong customer service skills and the ability to explain technical issues in plain language.
• Comfort recommending services with honesty and transparency.
• Familiarity with service writing software (Reynolds & Reynolds is a plus).
• Valid Driver’s License.
• High School Diploma or equivalent; Trade Certificate or College Degree welcome.

WHY HENDRICK?

• Performance-based pay plan with bonus opportunities.
• Service Advisor onboarding program.
• 100% paid manufacturer training.
• Zero-premium medical, prescription, and basic life insurance.
• 401(k) with company match.
• Paid time off, vacation, and sick days.
• Employee Assistance Program.
• Employee discounts.
• Recognition and rewards programs.
• Real room to grow with the largest privately owned auto group in the country.
• Back-to-back winner of Automotive News’ Best Dealerships to Work For award.

Schedule

This role requires regular, predictable attendance. Shifts may include evenings, rotating weekends, and holidays.

Work Environment

You’ll work primarily in the service area, standing, walking, and sitting throughout the day, and moving between customers and technicians. Duties include inspecting vehicles and conducting road tests. The environment may include noise, vibration, exhaust fumes, and other typical service conditions.

Hendrick Automotive Group's Core Values

Servant Leadership. Teamwork through Trust and Respect. Integrity. Commitment to Customer Enthusiasm. Passion for Winning. Accountability at All Levels. Commitment to Continuous Improvement.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.