Tonga Room Server - Elevate Guest Experience

Fairmont; San Francisco (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

Fairmont San Francisco is seeking a friendly and professional server to join our Food & Beverage team. You will provide engaging guest service, assist with menu questions, and ensure adherence to service standards in a fast-paced hotel dining environment.

Knowledge of beverage lists and promotions is a plus. Responsibilities include accurate order taking, collaboration with fellow staff, and maintaining a clean, safe dining space throughout shifts.

Qualifications

• Previous service experience is an asset.
• POS system experience is an asset but not required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Provide professional, friendly, engaging service.
• Assist guests regarding menu items informatively.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Skills

Customer service

POS familiarity

Communication skills

Interpersonal skills

Reliability

Staying calm under pressure

Team player

Guest-focused

Tools

POS system

Job description

Fairmont San Francisco is seeking a friendly and professional server to join our Food & Beverage team. You will provide engaging guest service, assist with menu questions, and ensure adherence to service standards in a fast-paced hotel dining environment.

Knowledge of beverage lists and promotions is a plus. Responsibilities include accurate order taking, collaboration with fellow staff, and maintaining a clean, safe dining space throughout shifts.