In-Room Dining Lead | Elevate Guest Service

Accor; San Francisco (CA); On-site; USD 33,000 - 46,000; Full time

Job summary

The In Room Dining team at Fairmont San Francisco, part of Accor, seeks a courteous professional to deliver exceptional service across all dining channels. You will act as busperson, server and order taker when needed, handling menus, beverage lists and orders with accuracy.

With strong communication, reliability and Excel/Word skills, you will support the F&B manager on special projects and maintain high standards in a fast-paced, guest-focused environment. $28.69 per hour.

Qualifications

• Previous Food & Beverage service experience preferred.
• Previous Opera or similar Point of Sale Programs preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Understands and executes all roles of the In Room Dining (Private dining busperson, server and order taker) due to business needs.
• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of all beverage lists.
• Deliver food and beverage in a timely and accurate manner.
• Pick up orders efficiently from the kitchen.
• Check outgoing orders for quality and accuracy of set up.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Assist the F&B Manager with Special Projects utilizing Microsoft Excel and Word.
• Other duties as assigned.

Skills

Food & Beverage service

Opera POS

Excel

Word

Communication

Teamwork

Tools

Opera POS

Job description

The In Room Dining team at Fairmont San Francisco, part of Accor, seeks a courteous professional to deliver exceptional service across all dining channels. You will act as busperson, server and order taker when needed, handling menus, beverage lists and orders with accuracy.

With strong communication, reliability and Excel/Word skills, you will support the F&B manager on special projects and maintain high standards in a fast-paced, guest-focused environment. $28.69 per hour.