Toll Systems Technician | Install, Maintain & Support

TransCore, LP; New York (NY); On-site; USD 43,000 - 50,000; Full time

Job summary

TransCore, LP in New York City (downtown) is seeking a full-time Systems Specialist to join our Northeast Toll Systems team. You will install, maintain, test, and configure Transcore Tolling software systems and lane equipment, providing technical support and mentoring junior staff.

The role requires a solid technical foundation, strong troubleshooting skills, and the ability to work under general supervision.

Qualifications

• Knowledge of Windows, Linux, networking, and communications.
• Software Testing and Test Automation experience.
• Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
• Computer literate; Windows, troubleshooting skills, good writing, communication, and customer service skills.
• Ability to troubleshoot and support Linux-based systems, including shell scripting for diagnostics/automation and familiarity with virtualization platforms like Proxmox.
• Associate degree in computer science or related discipline or equivalent experience.
• 3-5 Years of relevant experience.
• Experience in the Tolling field is a plus.

Responsibilities

• Performs general problem-solving and assists with software applications and hardware systems for TransCore Tolling Software Users and the MMC Team.
• Provide exceptional phone and email support for our customers experiencing software or hardware-related issues within our Tolling Software.
• Provide individual and group instructions and training on tolling software and hardware to faculty, staff, and interns. May lead junior staff and interns performing the same or similar type of work.
• Performs varied technical assistance and maintenance duties; configures, maintains, and updates the Transcore Tolling system; documents projects; and creates and maintains user instructions and troubleshooting tips in a shareable knowledge base.
• Performs moderately advanced technological systems support, maintenance, and testing to ensure proper system upkeep; may troubleshoot and resolve somewhat complex system hardware, software, and network failures and conflicts.
• Participates in reviewing, evaluating, and recommending hardware, software, and network solutions.
• Participates in research and development initiatives and assists in implementing new technologies.
• Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work.
• Might be on call on weekends and evenings as support needs arise.
• Maintains currency of knowledge concerning technology, equipment, and systems.
• Performs miscellaneous job-related duties as assigned.

Skills

Windows

Linux-based systems

Shell scripting

Networking

Troubleshooting

Proxmox virtualization

Communication skills

Preventive maintenance

Education

Associate degree in computer science

Job description

TransCore, LP in New York City (downtown) is seeking a full-time Systems Specialist to join our Northeast Toll Systems team. You will install, maintain, test, and configure Transcore Tolling software systems and lane equipment, providing technical support and mentoring junior staff.

The role requires a solid technical foundation, strong troubleshooting skills, and the ability to work under general supervision.