Tobacconist & Guest Experience Specialist

Jobtailor; Burlington (NC); On-site; USD 36,000 - 45,000; Full time

Job summary

Casa de Montecristo in Burlington, NC seeks a dedicated tobacconist to deliver world-class guest experiences and expert product knowledge. You will act as a brand ambassador, build customer relationships, and drive sales while upholding company policies and safety standards.

Ideal candidates show exceptional interpersonal skills, flexibility to work nights/weekends, and a strong work ethic, contributing to team goals and a premium retail experience.

Qualifications

• Previous experience in a retail, hospitality or service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Exceptional interpersonal skills.
• Hands-on team player with a strong work ethic.
• Passionate and persistent about delivering a stellar guest experience.
• Track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills
• Serve as a Casa de Montecristo brand ambassador
• Build relationships with customers
• Communicate product features, benefits, and promotional information
• Become a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals
• Develop and maintain strong knowledge of Casa de Montecristo products
• Assist in complete store operations and execute corporate initiatives in a timely, efficient, and resource-wise manner
• Follow Casa de Montecristo policies, SOPs, and state and local regulations
• Maintain visual and cleanliness standards to support the brand image
• Ensure a comfortable, responsible, and safe environment
• Perform other duties as assigned

Skills

Guest Experience

Interpersonal Skills

Team Player

Strong Work Ethic

Emotional Intelligence

Flexibility

Sales Skills

Cigar Knowledge

Tools

POS System

Computer Skills

Job description

Casa de Montecristo in Burlington, NC seeks a dedicated tobacconist to deliver world-class guest experiences and expert product knowledge. You will act as a brand ambassador, build customer relationships, and drive sales while upholding company policies and safety standards.

Ideal candidates show exceptional interpersonal skills, flexibility to work nights/weekends, and a strong work ethic, contributing to team goals and a premium retail experience.