Sales Associate

Jobtailor; Whippany (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Casa de Montecristo in Whippany, NJ is seeking a tobacconist to deliver world-class guest experiences in the smoke lounges and humidor, showcasing products and driving upsell opportunities.

You will serve as a Casa de Montecristo brand ambassador, build customer relationships, and communicate product benefits while working toward sales KPIs. This role supports store operations and adheres to SOPs and regulations.

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills
• Serve as a Casa de Montecristo brand ambassador
• Build relationships with customers
• Communicate product features, benefits, and promotional information
• Work toward sales and KPI goals as a trusted, successful tobacconist
• Develop and maintain strong knowledge of Casa de Montecristo products
• Assist with complete store operations and execute corporate initiatives timely, efficiently, and resource-wise
• Follow Casa de Montecristo policies, SOPs, and state and local regulations
• Maintain visual and cleanliness standards to support the brand image
• Ensure a comfortable, responsible, and safe environment
• Perform other duties as assigned

Skills

Guest Experience

Sales Goals

Interpersonal Skills

Retail Operations

Product Knowledge

Team Player

Emotional Intelligence

Tools

POS Skills

Computer Skills

Job description

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills
• Serve as a Casa de Montecristo brand ambassador
• Build relationships with customers
• Communicate product features, benefits, and promotional information
• Work toward sales and KPI goals as a trusted, successful tobacconist
• Develop and maintain strong knowledge of Casa de Montecristo products
• Assist with complete store operations and execute corporate initiatives timely, efficiently, and resource-wise
• Follow Casa de Montecristo policies, SOPs, and state and local regulations
• Maintain visual and cleanliness standards to support the brand image
• Ensure a comfortable, responsible, and safe environment
• Perform other duties as assigned

Requirements

• Previous experience in a retail, hospitality or other service-centric environment
• POS and/or computer skills needed
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about delivering a stellar guest experience
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability
• Open availability including weekends
• Ability to stand, walk, use hands, reach with hands and arms, and talk or hear
• Ability to climb or balance and stoop, kneel or sit
• Ability to frequently lift and/or move up to 35 pounds
• Ability to adjust focus
• Ability to work in an environment exposed to smoke or airborne particles and occasional wet/humid conditions

Core Competencies

Demonstrates exceptional guest service and sales skills while effectively communicating product features and benefits. Maintains a strong knowledge of Casa de Montecristo products and adheres to company policies and operational standards.

Highest-signal resume keywords

• Guest Experience
• Sales Goals Achievement
• Interpersonal Skills
• Retail Operations
• Product Knowledge

Hard Skills

• POS Skills
• Computer Skills
• Sales Techniques
• KPI Tracking
• Product Knowledge

Soft Skills

• Exceptional Interpersonal Skills
• Team Player
• Strong Work Ethic
• Emotional Intelligence
• Flexibility

Industry Keywords

• Tobacconist
• Casa De Montecristo
• Service-Centric Environment
• SOPs
• State Regulations