Sales Associate

Casa de Montecristo; Southfield (MI); On-site; USD 24,000 - 32,000; Full time

Job summary

Casa de Montecristo in Southfield, MI is seeking a Sales Associate to provide world-class guest experiences in our humidor and lounges, and to represent the brand with knowledge and enthusiasm.

You will build relationships with customers, communicate product features and promotions, and work with the team to meet sales and KPI goals while upholding store standards and policies.

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• Ability to work a flexible schedule (night, weekends, holidays).
• Strong communication and customer service skills.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Proactively communicate product features, benefits, and promotions to customers.
• Develop knowledge of Casa de Montecristo products and brand standards.
• Assist in complete store operations and support corporate initiatives in a timely, efficient manner.
• Maintain visual and cleanliness standards to support the brand image.
• Follow store SOPs and local/state regulations.
• Work as part of a team to meet sales and KPI goals.
• Demonstrate flexibility and accountability in changing business conditions.

Skills

Interpersonal skills

Team player

POS/Computer skills

Cigar knowledge

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned
• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.