To-Go Pro: Guest Experience & Order Specialist

TGI Fridays - 64201; Herndon (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor to support To Go service. This role greets guests, handles To Go orders, and ensures a positive dining experience while upholding Fridays standards. You’ll assist guests by phone and in person, ensuring accurate orders and smooth handoffs to service staff.

Responsibilities include managing the To Go area, packaging correctly, and promoting specials to grow regular clientele. The candidate should maintain a friendly, efficient presence during shifts.

Qualifications

• Must read menus and describe menu items to guests over the phone.
• Must articulate clear greetings and farewells to guests, and understand requests for assistance.
• Must clearly communicate guests' needs to team members.
• Must hear well in a loud environment to answer calls and respond to requests.
• Must walk and stand during the entire shift.
• Must be able to lift up to 30 lbs.
• Must be able to stand 6–8 hours.

Responsibilities

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food - Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Skills

Read menus

Describe menu items to guests

Clear greetings & farewells

Communicate guest needs

Active listening in loud environments

Walk & stand for shift

Lift up to 30 lbs

Stand 6–8 hours

Job description

TGI Fridays is seeking a Shift Supervisor to support To Go service. This role greets guests, handles To Go orders, and ensures a positive dining experience while upholding Fridays standards. You’ll assist guests by phone and in person, ensuring accurate orders and smooth handoffs to service staff.

Responsibilities include managing the To Go area, packaging correctly, and promoting specials to grow regular clientele. The candidate should maintain a friendly, efficient presence during shifts.