To Go Pro

TGI Fridays - 64301; White Marsh (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

TGI Fridays is seeking a Shift Supervisor for its To Go Pro program in a fast-paced restaurant environment. You will greet guests, balance orders, and guide the To Go service flow to ensure a smooth experience.

Role requires clear phone communication, the ability to multitask during peaks, and adherence to Fridays’ Service Style standards to deliver exceptional guest satisfaction.

Qualifications

• Strong communication and customer service skills.
• Ability to handle phone inquiries clearly and efficiently.
• Experience in fast-paced foodservice environments.
• Ability to multitask while maintaining accuracy.

Responsibilities

• Answer incoming calls promptly and provide appropriate service.
• Inform guests of current promotions and staff assignments.
• Keep delivery/To Go areas clean and organized.
• Ring up all orders accurately in the POS system while engaging with guests.
• Promote specials to build a regular clientele.
• Ensure To Go packaging is inspected, sealed, and accurate.
• Assist guests in the To Go parking area as needed.
• Maintain 100% accuracy on orders.
• Address special guest needs and requests.
• Follow brand standards to deliver Fridays Service Style.

Skills

Customer service

Communication

Telephone etiquette

Multi-tasking

Foodservice knowledge

Tools

POS system

Job description

Shift Supervisor

Description:

A TGI Fridays To Go Pro/Specialist presents a positive first impression of TGI Fridays friendliness, excellent service, and high standards. The To Go Pro also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

• Promptly answers incoming calls to the restaurant and provide appropriate service
• Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Keep the delivery area clean and organized.
• Accurately rings up all orders in the POS system while maintaining the ability to socialize with Guests.
• Builds Guests count by promoting specials and building a regular clientele.
• Packaging of To Go Food - Inspected and sealed correctly.
• Responding to guests in the To Go parking spots quickly and efficiently as they arrive.
• Ensure 100% accuracy on orders.
• Tends to special guest needs and requests.
• Follows all relevant brand standards to deliver Fridays Service Style.

Requirements

A TGI Fridays To Go Pro must be able to carry natural conversation with guests without sounding scripted or intrusive. Additional specific requirements for the To Go Pro include:

• Must be able to read menus and describe menu items to guests over the phone
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests' needs to Line Cook, Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment to answer telephone and respond to guest requests
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Must be able to articulate clear greetings and farewells to guests
• Must be able to understand requests for assistance
• Ability to Lift 30 lbs.
• Ability to Stand 6-8 Hours