To Go Operations Lead - Retail & Customer Service

Food Lion; Lewisville (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

Food Lion is seeking a Front End Operations Manager at Store 01062 in Lewisville, NC. You will lead Food Lion To Go operations, oversee a team of associates, and ensure high customer satisfaction while maintaining store standards.

The role emphasizes strong leadership, knowledge of store operations and safety compliance, with responsibility for scheduling, budgets and vendor coordination. Food Lion's commitment to community and customers remains central.

Qualifications

• High school diploma preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.

Responsibilities

• Oversee Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance and conduct regular appraisals for direct reports.
• Maintain effective work schedules for To Go associates to meet online order demand.
• Provide leadership and motivate store team in line with Guiding Principles, Core Values and Strategy.
• Support achievement of budgeted financial and operating results.
• Coordinate with department managers to ensure fresh orders and proper stock handling, including perishables.
• Model outstanding customer service and use product knowledge to meet customer expectations.
• Control store expenses through proper ordering and resource management.

Skills

Team leadership

Customer service

Store operations knowledge

Communication skills

Problem solving

Safety compliance

Education

High school diploma or equivalent

Tools

ACIS

CAO

Scheduling software

Job description

Food Lion is seeking a Front End Operations Manager at Store 01062 in Lewisville, NC. You will lead Food Lion To Go operations, oversee a team of associates, and ensure high customer satisfaction while maintaining store standards.

The role emphasizes strong leadership, knowledge of store operations and safety compliance, with responsibility for scheduling, budgets and vendor coordination. Food Lion's commitment to community and customers remains central.