To Go Operations Lead

Food Lion; Cape Charles (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End To Go Operations Leader in Cape Charles, VA to oversee online order fulfillment, staffing, training, and performance coaching across the To Go department.

You will partner with store managers to meet budgeted goals, maintain fresh and perishable handling, and model exceptional customer service while aligning with Food Lion's guiding principles and safety standards.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Accredited by NRF or similar as a Certified Food Safety Manager, or able to obtain accreditation within 90 days; accreditation maintained during employment.

Responsibilities

• Manage Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance and conduct formal appraisals for direct reports.
• Maintain effective work schedules to meet online order traffic and minimize customer inconvenience.
• Provide leadership to promote Food Lion Guiding Principles, Core Values, Vision and Strategy.
• Support achievement of budgeted financial and operating results.
• Ensure fresh orders and out-of-stocks are handled properly with department managers.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Store operations knowledge

Education

High school diploma or equivalent

Certified Food Safety Manager

Tools

ACIS

CAO

Job description

Food Lion is seeking a Front End To Go Operations Leader in Cape Charles, VA to oversee online order fulfillment, staffing, training, and performance coaching across the To Go department.

You will partner with store managers to meet budgeted goals, maintain fresh and perishable handling, and model exceptional customer service while aligning with Food Lion's guiding principles and safety standards.