To Go Operations Lead

Food Lion; Dunbrook (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

Food Lion is seeking a managerial role overseeing Food Lion To Go operations with a focus on hiring, training and leading department associates. The position emphasizes strong customer service, scheduling, and adherence to safety standards to ensure smooth online order fulfillment.

The role requires leadership, problem-solving, and the ability to manage costs while maintaining quality and service. A commitment to Food Lion's guiding principles is essential for success in this role.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited as a Certified Food Safety Manager or obtain accreditation within 90 days.

Responsibilities

• Manages the Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance of department associates and conduct performance appraisals.
• Maintain effective work schedules for To Go associates to meet online order traffic.
• Provide leadership to promote a culture aligned with Guiding Principles and Values.
• Support achievement of budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle outs.
• Ensure return-to-stock items are handled promptly, especially refrigerated items.
• Model outstanding customer service and use product knowledge to meet customer expectations.

Skills

Team leadership

Customer service

Store operations

Communication skills

Technical problem solving

Food safety awareness

Education

High school diploma

Certified Food Safety Manager

Tools

ACIS

CAO

Scheduling software

POS systems

Job description

Food Lion is seeking a managerial role overseeing Food Lion To Go operations with a focus on hiring, training and leading department associates. The position emphasizes strong customer service, scheduling, and adherence to safety standards to ensure smooth online order fulfillment.

The role requires leadership, problem-solving, and the ability to manage costs while maintaining quality and service. A commitment to Food Lion's guiding principles is essential for success in this role.