To-Go Experience Specialist (Tipped Role)

STK San Francisco; San Francisco (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Group Life and Disability Insurance

Group Accident, Hospital Indemnity, &/

Critical Illness Insurance

Traditional and Roth 401(k) Plan

Employee Dining Discounts and/or On-Si

Career Development & Growth

Paid Sick Time for eligible states

Job summary

THE ONE GROUP is seeking a To-Go Specialist to ensure accurate takeout and delivery operations, delivering friendly, efficient service to guests. You will manage to-go orders with precision, uphold order accuracy, and ensure meals are fresh and on time.

Responsibilities include processing orders via phone/online/third-party apps, coordinating with BOH, maintaining inventory, and ensuring high standards of food safety and presentation in a fast-paced environment.

Qualifications

• Previous experience in a to-go, host, or customer service role preferred but not required.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to order accuracy and presentation.
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms.
• Excellent communication and problem-solving skills.
• Must be able to stand for extended periods and lift to 25 lbs.
• Availability to work nights, weekends, and holidays.
• Positive attitude, strong work ethic, and a team-first mentality.

Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps.
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers.
• Maintain timeliness and organization to provide a smooth pickup experience.
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience.
• Work closely with the BOH team to coordinate order fulfillment and modifications.
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked.
• Monitor and communicate with delivery drivers and guests for order pickup.
• Follow food safety and sanitation standards to ensure high-quality service.
• Work collaboratively with FOH and BOH teams to maintain efficiency.
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm.

Skills

Customer service

Multi-tasking

Attention to detail

POS systems

Communication

Tools

POS systems

Job description

THE ONE GROUP is seeking a To-Go Specialist to ensure accurate takeout and delivery operations, delivering friendly, efficient service to guests. You will manage to-go orders with precision, uphold order accuracy, and ensure meals are fresh and on time.

Responsibilities include processing orders via phone/online/third-party apps, coordinating with BOH, maintaining inventory, and ensuring high standards of food safety and presentation in a fast-paced environment.