To-Go Experience Lead

Benihana; Village of Westbury (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short Term Disability

Traditional and Roth 401(k)

Employee Dining Discounts

Paid Time Off

Employee Assistance Program

Commuter and Dependent Care Benefits

Job summary

The One Group is seeking a dedicated To-Go Specialist to ensure seamless takeout and delivery orders while delivering friendly, efficient service to guests. You will manage to-go operations, maintain order accuracy, and ensure guests receive meals fresh and on time.

Responsibilities include processing orders via phone, online, and apps, coordinating with the BOH for fulfillment, and maintaining inventory and sanitation standards in a fast-paced environment.

Qualifications

• Previous experience in a to-go, host, or customer service role preferred but not required.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and commitment to order accuracy and presentation.
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms.
• Excellent communication and problem-solving skills.
• Must be able to stand for extended periods and lift up to 25 lbs.
• Availability to work nights, weekends, and holidays.

Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps.
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers.
• Maintain timeliness and organization to provide a smooth pickup experience.
• Greet guests in a friendly and welcoming manner, ensuring excellent customer experience.
• Work closely with the BOH team to coordinate order fulfillment and modifications.
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked.
• Monitor and communicate with delivery drivers and guests for order pickup.
• Follow food safety and sanitation standards to ensure high-quality service.
• Work collaboratively with FOH and BOH teams to maintain efficiency.
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm.

Skills

Customer service

Multitasking

Order accuracy

Communication

Problem solving

Tools

POS systems

Job description

The One Group is seeking a dedicated To-Go Specialist to ensure seamless takeout and delivery orders while delivering friendly, efficient service to guests. You will manage to-go operations, maintain order accuracy, and ensure guests receive meals fresh and on time.

Responsibilities include processing orders via phone, online, and apps, coordinating with the BOH for fulfillment, and maintaining inventory and sanitation standards in a fast-paced environment.