To-Go Experience Specialist — Flexible Hours & Growth

Firebirds Wood Fired Grill; Knoxville (TN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible schedules

Competitive hourly wage

Growth opportunities

Comprehensive training

Medical benefits

Discounted meals

Job summary

Firebirds Wood Fired Grill in Knoxville, TN is looking for a To-Go Specialist to ensure every off-premise order receives the same care and hospitality as dine-in guests.

You’ll deliver warm, attentive service, greet guests, confirm orders, and process payments. You’ll work with the Front of House team to maintain a clean, organized to-go area and provide a seamless pickup experience for every guest.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Able to stand for 8 hours or more.
• Ability to bend, kneel, and lift items up to 25 pounds.
• Guest‑oriented mindset.
• Maintain positive working relationships with team members.
• Attention to cleanliness and safety procedures.
• Reliable transportation.
• 18+ age requirements for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Communication

Math skills

Stamina

Lifting 25 lb

Guest focused

Teamwork

Sanitation awareness

Transportation

18+

Job description

Firebirds Wood Fired Grill in Knoxville, TN is looking for a To-Go Specialist to ensure every off-premise order receives the same care and hospitality as dine-in guests.

You’ll deliver warm, attentive service, greet guests, confirm orders, and process payments. You’ll work with the Front of House team to maintain a clean, organized to-go area and provide a seamless pickup experience for every guest.