To-Go Experience Lead

STK Downtown Chelsea; New York (NY); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Traditional and Roth 401(k) Plan

Employee Dining Discounts/Onsite Meals

Career Development & Growth

Job summary

STK Downtown Chelsea is hiring a To-Go Specialist to efficiently handle takeout and delivery orders while delivering a warm guest experience in a fast-paced setting.

You will ensure order accuracy, proper packaging, and timely handoffs to guests and drivers, working closely with the BOH and FOH teams to maintain smooth operations and high service standards.

Qualifications

• Experience in to-go, host, or customer service roles preferred.
• Ability to multi-task in a fast-paced environment with accuracy.
• Comfort with POS systems, tablets, and online ordering platforms.

Responsibilities

• Process takeout and delivery orders accurately and efficiently via phone, online, and third-party apps.
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers.
• Maintain timeliness and organization for a smooth pickup experience.
• Greet guests in a friendly and welcoming manner to ensure excellent customer experience.
• Coordinate order fulfillment and modifications with BOH team.
• Manage to-go station inventory and stock packaging supplies and utensils.
• Monitor and communicate with delivery drivers and guests for order pickup.
• Follow food safety and sanitation standards to ensure high-quality service.
• Collaborate with FOH and BOH teams to maintain efficiency.
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm.

Skills

Customer service

Multitasking

Communication

POS systems

Food safety basics

Tools

POS systems

Tablets

Online ordering platforms

Job description

• Group Accident, Hospital Indemnity, and Critical Illness Insurance
• Traditional and Roth 401(k) Plan
• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You’ll Do

As a To-Go Specialist, you will be responsible for ensuring seamless and accurate execution of takeout and delivery orders while providing friendly and efficient service to our guests. Your mission is to manage to-go operations with precision, maintain order accuracy, and ensure guests receive their meals fresh and on time.

Key Responsibilities

• Process takeout and delivery orders accurately and efficiently through phone, online, and third-party apps
• Ensure packaging, presentation, and order accuracy before handing off to guests or drivers
• Maintain timeliness and organization to provide a smooth pickup experience
• Greeting guests in a friendly and welcoming manner, ensuring excellent customer experience
• Work closely with the BOH team to coordinate order fulfillment and modifications
• Manage to-go station inventory, ensuring packaging supplies and utensils are stocked
• Monitor and communicate with delivery drivers and guests for order pickup
• Follow food safety and sanitation standards to ensure high-quality service
• Work collaboratively with FOH and BOH teams to maintain efficiency
• Execute tasks assigned by Restaurant Leadership with professionalism and enthusiasm

What We’re Looking For

• Previous experience in a to-go, host, or customer service role preferred but not required
• Ability to multi-task and work efficiently in a fast-paced environment
• Strong attention to detail and commitment to order accuracy and presentation
• Comfortable using point-of-sale (POS) systems, tablets, and online ordering platforms
• Excellent communication and problem-solving skills
• Must be able to stand for extended periods and lift to 25 lbs.
• Availability to work nights, weekends, and holidays
• Positive attitude, strong work ethic, and a team-first mentality

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

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