TMS Implementation & Training Specialist

Bank-of-Hop; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking a TMS Implementation Team Specialist to support our Treasury Management Solutions Department. You will fulfill set-up and maintenance requests and provide customer training on Treasury Management products.

Responsibilities include system set-up, training, and 2nd level support, with coordination of 3rd party vendors and remote deposit scanner installations. Strong communication and multitasking are essential.

Qualifications

• High School Diploma or equivalent.
• Administrative, clerical, customer service or banking experience is a plus.
• Microsoft Outlook, Word and Excel – Intermediate.
• Strong written and verbal communication; professional image.
• Ability to work across the company to manage relationships.
• Detail oriented and able to multi-task.
• Korean: Conversational (preferred).

Responsibilities

• System set-up, maintenance and training customers regarding Treasury Management products.
• Provide courteous and professional phone and email support to customers and branch employees.
• Support back-office activities and processes (SharePoint, setup log, etc.).
• Receive, research and resolve customer issues.
• Provide 2nd level support and coordinate with 3rd party vendors.
• Remote Deposit Scanner installations.
• Comply with policy and procedures.
• Equipment inventory (token, scanner).
• Application maintenance using Director system.
• Upload fees through Block system.
• Perform other tasks or special projects as assigned.

Skills

Communication

Customer service

MS Office

Detail oriented

Multitasking

Cross-functional collaboration

Korean

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Bank of Hope is seeking a TMS Implementation Team Specialist to support our Treasury Management Solutions Department. You will fulfill set-up and maintenance requests and provide customer training on Treasury Management products.

Responsibilities include system set-up, training, and 2nd level support, with coordination of 3rd party vendors and remote deposit scanner installations. Strong communication and multitasking are essential.