TMS Implementation Team Specialist

Bank-of-Hop; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking a TMS Implementation Team Specialist to support our Treasury Management Solutions Department. You will fulfill set-up and maintenance requests and provide customer training on Treasury Management products.

Responsibilities include system set-up, training, and 2nd level support, with coordination of 3rd party vendors and remote deposit scanner installations. Strong communication and multitasking are essential.

Qualifications

• High School Diploma or equivalent.
• Administrative, clerical, customer service or banking experience is a plus.
• Microsoft Outlook, Word and Excel – Intermediate.
• Strong written and verbal communication; professional image.
• Ability to work across the company to manage relationships.
• Detail oriented and able to multi-task.
• Korean: Conversational (preferred).

Responsibilities

• System set-up, maintenance and training customers regarding Treasury Management products.
• Provide courteous and professional phone and email support to customers and branch employees.
• Support back-office activities and processes (SharePoint, setup log, etc.).
• Receive, research and resolve customer issues.
• Provide 2nd level support and coordinate with 3rd party vendors.
• Remote Deposit Scanner installations.
• Comply with policy and procedures.
• Equipment inventory (token, scanner).
• Application maintenance using Director system.
• Upload fees through Block system.
• Perform other tasks or special projects as assigned.

Skills

Communication

Customer service

MS Office

Detail oriented

Multitasking

Cross-functional collaboration

Korean

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We are currently seeking an TMS Implementation Team Specialistto support our Treasury Management Solutions Department. As theTMS Implementation Team Specialist, your responsibilities will include fulfilling set-up and maintenance requests and providing customer training on Treasury Management products. Products include Business Online Banking, Remote Deposit, Positive Pay, Lockbox, ACH, Online Wires and Cash Vault .

• System set-up, maintenance and training customers regarding Treasury Management products
• Provide courteous and professional phone and email support to customers and branch employees
• Support back-office activities and processes (share point, setup log etc.)
• Receive, research and resolve customer issues
• Provide 2 nd level support and coordination with 3 rd Party vendors.
• Remote Deposit Scanner Installations
• Comply with Policy & Procedures
• Equipment inventory (token, scanner)
• Application maintenance using Director system
• Upload fees thru Block system
• Perform other tasks or special projects as assigned

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma or equivalent
• Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
• Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
• Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Required: Detail oriented and the ability to multi-task
• Preferred: Korean: Conversational

The salary range for this full-time position is $25.00 Hourly - $30.00 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.