TMS Implementation & Training Specialist

Bank of Hope; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Bank of Hope is seeking a TMS Implementation Team Specialist to support Treasury Management Solutions. You will handle set-up, maintenance and training on products like Business Online Banking, Remote Deposit, Positive Pay, and more.

Responsibilities include providing courteous support to customers and branches, coordinating with vendors, and performing back-office tasks. Strong communication and multitasking skills are essential.

Qualifications

• High School Diploma or equivalent.
• Administrative, clerical or banking experience is a plus.
• English: Written - Intermediate; Verbal - Conversational.
• Proficient with Microsoft Outlook, Word and Excel.
• Strong communication and professional image in writing, in person and over the phone.
• Able to work with individuals and groups to manage internal/external relationships.
• Detail oriented and able to multi-task.

Responsibilities

• System setup, maintenance and training customers regarding Treasury Management products.
• Provide courteous and professional phone and email support to customers and branch employees.
• Support back-office activities and processes (share point, setup log, etc.).
• Receive, research and resolve customer issues.
• Provide 2nd level support and coordination with 3rd party vendors.
• Remote Deposit Scanner Installations.
• Comply with Policy & Procedures.
• Equipment inventory (token, scanner).
• Application maintenance using Director system.
• FedEx invoice maintenance.
• Upload fees thru Block system.
• Perform other tasks or special projects as assigned.

Skills

Administrative

Customer service

Banking experience

Detail oriented

Multi-tasking

Communication skills

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Bank of Hope is seeking a TMS Implementation Team Specialist to support Treasury Management Solutions. You will handle set-up, maintenance and training on products like Business Online Banking, Remote Deposit, Positive Pay, and more.

Responsibilities include providing courteous support to customers and branches, coordinating with vendors, and performing back-office tasks. Strong communication and multitasking skills are essential.