TMS Implementation Specialist: Customer Training & Support

Socket.dev; Los Angeles (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Bank of Hope is seeking a TMS Implementation Team Specialist to support the Treasury Management Solutions Department in Los Angeles. You will handle set-up, maintenance requests, and train customers on Treasury Management products including Business Online Banking, Remote Deposit, Positive Pay, Lockbox, ACH, Online Wires and Cash Vault.

Responsibilities include system setup, training, courteous phone and email support, back-office coordination, and 2nd level support with vendors.

Qualifications

• Minimum Education Level: High School Diploma or equivalent
• Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
• Language requirements: English: Written: Intermediate, Verbal: Conversational
• Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
• Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Required: Detail oriented and the ability to multi-task
• Preferred: Korean: Conversational

Responsibilities

• System set-up, maintenance and training customers regarding Treasury Management products
• Provide courteous and professional phone and email support to customers and branch employees
• Support back-office activities and processes (share point, setup log etc.)
• Receive, research and resolve customer issues
• Provide 2nd level support and coordination with 3rd Party vendors.
• Remote Deposit Scanner Installations
• Comply with Policy & Procedures
• Equipment inventory (token, scanner)
• Application maintenance using Director system
• FedEx invoice maintenance
• Upload fees thru Block system
• Perform other tasks or special projects as assigned

Skills

Communication skills

Multi-tasking

Professional image

Language proficiency

Team collaboration

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Bank of Hope is seeking a TMS Implementation Team Specialist to support the Treasury Management Solutions Department in Los Angeles. You will handle set-up, maintenance requests, and train customers on Treasury Management products including Business Online Banking, Remote Deposit, Positive Pay, Lockbox, ACH, Online Wires and Cash Vault.

Responsibilities include system setup, training, courteous phone and email support, back-office coordination, and 2nd level support with vendors.