Titles Supervisor - Carmel, IN

Crawford Thomas Recruiting; Carmel (IN); On-site; USD 65,000 - 70,000; Full time

Job summary

Crawford Thomas Recruiting is seeking an experienced Titles Supervisor to lead a team responsible for processing vehicle titles across multiple states. This role emphasizes team leadership, title accuracy, issue resolution, and customer satisfaction within a technology-driven vehicle remarketing environment.

You will oversee title transactions, mentor staff, and drive process improvements while maintaining a strong focus on service quality and marketability of titles.

Qualifications

• 5+ years of vehicle title processing experience required.
• 1+ year of title department supervisory or team leadership experience.
• Strong knowledge of vehicle title processing and issue resolution.
• Experience handling titles from multiple states.
• Data-driven approach to process improvement.

Responsibilities

• Lead and mentor a team responsible for vehicle title processing.
• Oversee title transactions across multiple states.
• Ensure accuracy, efficiency, and marketability of vehicle titles.
• Troubleshoot complex title issues and identify effective resolutions.
• Monitor team performance and support day-to-day department operations.
• Identify opportunities to improve title processes and efficiency.
• Escalate issues when necessary and ensure timely resolution.

Skills

Vehicle title processing

Team leadership

Leadership

Communication

Problem solving

Data-driven process improvement

Independent work

Education

Relevant college degree or equivalent professional experience

Tools

Google Workspace

Slack

Job description

TITLES SUPERVISOR – AUTOMOTIVE

Location: Carmel, IN

Salary: $65,000–$70,000 | Negotiable

Experience: 5+ Years of Vehicle Title Processing

Leadership: 1+ Year of Supervisory / Team Lead Experience

Industry: Automotive / Vehicle Remarketing

Position Overview

Our client is seeking an experienced Titles Supervisor to lead a team responsible for processing vehicle titles across multiple states.

This role focuses on team leadership, title accuracy, issue resolution, process improvement, and customer satisfaction within a technology-driven vehicle remarketing environment.

What You’ll Do

• Lead and mentor a team responsible for vehicle title processing.
• Oversee title transactions across multiple states.
• Ensure accuracy, efficiency, and marketability of vehicle titles.
• Troubleshoot complex title issues and identify effective resolutions.
• Monitor team performance and support day-to-day department operations.
• Identify opportunities to improve title processes and efficiency.Escalate issues when necessary and ensure timely resolution.
• Maintain a strong focus on customer service and accuracy.

What You’ll Bring

• 5+ years of vehicle title processing experience required.
• 1+ year of title department supervisory or team leadership experience.
• Strong knowledge of vehicle title processing and issue resolution.
• Experience handling titles from multiple states.
• Strong leadership, communication, and problem-solving skills.
• Detail-oriented and focused on title accuracy and marketability.
• Data-driven approach to process improvement.
• Ability to work independently with minimal supervision.

Preferred Experience

• Automotive-related customer service experience.
• Google Workspace and Slack experience.
• Relevant college degree or equivalent professional experience.

Compensation

• $65,000–$70,000 annual salary, negotiable based on experience.

WHY JOIN?

• Lead an experienced vehicle title processing team.
• Help improve processes within a technology-driven automotive organization.
• Work with multi-state title operations and complex title challenges.
• Directly impact accuracy, efficiency, and customer satisfaction.