Title Specialist

AFC; Carmel (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401K with company match

Paid time off

Career advancement

Job summary

AFC in Carmel, IN is seeking a Title Specialist to act as the primary contact for vehicle titles and post-sale activity. You will verify accuracy, ensure compliance with policies and laws, and provide weekly reports to consignors. On-site role with standard 9am-6pm EST hours.

Responsibilities include assisting with title processing, ensuring timely SLA adherence, and maintaining SOP documentation. Strong attention to detail and customer service are essential.

Qualifications

• 2+ years of experience in title work.
• Excellent customer service, attention to detail, and time management.
• Conflict resolution and problem solving abilities.
• Notary license or ability to obtain within 6 months.

Responsibilities

• Assist Title Clerks with title processing.
• Prepare weekly title reports for consignors.
• Handle title processing to meet SLAs.
• Scan titles into electronic format and ship via FedEx.
• Ensure titles are delivered to the correct dealer/buyer.

Skills

Detail-oriented

Proactive

Excellent communicator

Customer service

Typing speed 55 WPM

10-key typing

Education

High School Diploma

Notary Public

Tools

Google Workspace

Job description

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit AFC's Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking a Title Specialist that will act as a support partner by being the primary contact for issues regarding vehicle titles, managing all post-sale activity, verifying accuracy and ensuring compliance in any and all questionable or problematic title documents. This individual must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Title Coordinator is responsible for providing weekly reports to consignors, assisting with title processing, ensuring that titles are processed within our service level agreements.

You Are:

• Detail-oriented . You will meticulously process vehicle titles, ensuring accuracy and marketability.
• Proactive . You have a self-starting mindset and can work independently with minimal supervision.
• An excellent communicator . You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You Will:

• Assists Title Clerks with title processing
• Focus on achieving prompt resolution of title problems with our client and/or buyers
• Prepares weekly reports for our clients showing title status.
• Request duplicate titles if and when needed according to OPENLANE policy
• Achieve return of title on voided sales in a timely fashion to reduce loss to seller and/or OPENLANE
• Overcoming difficult objections and turning into positive solutions for all parties
• Assist with keeping SOP documentation/training manuals up to date
• Scans titles into electronic format
• Creates shipping labels, packages, seals, and sends titles to buyers daily via Federal Express
• Ensures titles are delivered to the correct purchasing dealer and/or buyer
• Responsible for running title reports and assisting with title inquiry emails

Location:

This role will be onsite at our Carmel, IN office. Working hours are 9am - 6pm EST.

Must-Have's:

• 2+ years of experience in title work required
• Excellent customer service skills, attention to detail, time management and ability to problem solve
• Conflict resolution and customer service skills required
• Must type 55 WPM and have strong 10-key typing skills
• Notary public license or ability to obtain a notary public license within 6 months of hire

Nice to Have's:

• High School Diploma or GED required with some college preferred
• Basic knowledge of Google workspace applications
• General automotive knowledge