Title Specialist II: DMV & Title Resolution Pro

Cox Enterprises; Bordentown (NJ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off (min 16 hours per month)

7 paid holidays per year

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive - USA is seeking an Office Title Specialist II to review and sign titles, complete title applications for clients, and handle associated affidavits in a daytime office setting. This role requires strong attention to detail, organization, and customer service skills.

NJ Notary willingness is desired. The position emphasizes accuracy in title processing, effective interaction with BMV/DMV agencies, and adherence to state requirements.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
• OR 5 years’ experience in a related field
• Previous vehicle title experience and title handling.
• Must have strong organizational skills and be very detail oriented.
• Ability to type and use 10-key proficiently required.
• Effective communication skills and strong customer service attitude is required.
• Ability to recognize title brands and other relevant notations related to titles is a requirement.
• Willingness to become an New Jersey Notary is desired

Responsibilities

• Review titles for negotiability, sign and reassign titles for sellers and buyers.
• Complete application for new title on behalf of clients as needed.
• Complete repossession affidavits as needed.
• Complete affidavit of corrections as needed.
• Answer communications from all clients on title questions and issues to resolution, escalating if necessary.
• Troubleshoot and resolve title issues on behalf of all clients according to state specific title requirements.
• Communicate effectively with BMV/DMV agencies.
• Monitor aging of titles following departmental procedures and policies.
• Process documents received from clients to complete title follow-up.
• Assess and determine proper outcomes for title release requests.
• Post charges to unit for work
• Submit check requests for work through Oracle

Skills

Typing (10-key)

Organizational skills

Customer service

Attention to detail

Communication

Education

High School Diploma / GED

Any degree/certification beyond HS

5 years of related field experience

Tools

Oracle

Job description

Cox Automotive - USA is seeking an Office Title Specialist II to review and sign titles, complete title applications for clients, and handle associated affidavits in a daytime office setting. This role requires strong attention to detail, organization, and customer service skills.

NJ Notary willingness is desired. The position emphasizes accuracy in title processing, effective interaction with BMV/DMV agencies, and adherence to state requirements.