Vehicle Title Specialist II: DMV Compliance & Resolution

CAI Cox Automotive Corp Svcs., LLC; Mount Juliet (TN); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Job summary

Cox Automotive USA seeks a Specialist II for an on-site, full-time titling role in Mount Juliet, TN. You will process and re-assign vehicle titles, verify VINs and odometers, and ensure regulatory compliance while delivering courteous service to dealers and customers.

The role emphasizes accuracy, clear communication, and problem-solving, with safety expectations and potential eligibility for incentive programs. Must be able to work at a Cox location and may require overtime as needed.

Qualifications

• Minimum: High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities required include close, distance and depth perception.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration.
• Determine negotiability of title document and assess for potential fraud.
• Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.

Skills

Effective communication

Problem-solving

Organizational skills

Basic computer skills

Vision abilities

Education

High School Diploma/GED

Job description

Cox Automotive USA seeks a Specialist II for an on-site, full-time titling role in Mount Juliet, TN. You will process and re-assign vehicle titles, verify VINs and odometers, and ensure regulatory compliance while delivering courteous service to dealers and customers.

The role emphasizes accuracy, clear communication, and problem-solving, with safety expectations and potential eligibility for incentive programs. Must be able to work at a Cox location and may require overtime as needed.