Title Specialist I: Vehicle Titling & Compliance

Cox Automotive; Atlanta (GA); On-site; USD 23,000 - 34,000; Full time

Job summary

The Title Specialist I position at Cox Automotive will focus on accurate processing of vehicle titles, verifying information, and resolving title issues in collaboration with clients and regulatory agencies. It includes training and mentoring to build knowledge of US title regulations, internal policies, and Cox standards.

The role requires working Monday–Friday from 9AM to 6PM and residency within the United States (Georgia included).

Qualifications

• High school diploma or GED required.
• Typically less than 2 years of experience.
• Strong organizational and time management skills.
• Detail oriented with effective communication and customer service.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Review titles for negotiability and reassign titles on behalf of clients.
• Complete applications for new titles for clients as needed.
• Facilitate lien perfection on NextGear Capital financed collateral when required.
• Release lien on collateral that has been paid in full per policy and procedure.
• Communicate with clients via email, ServiceNOW tickets, and phone to resolve title questions.
• Answer routine questions, follow guidelines, and use judgment based on experience.
• Partner with senior Title Specialists and Titles & Records leadership on complex title issues.
• Follow instructions and maintain workflow standards with integrity.
• Attain production, quality goals, and metric standards in Titles & Records.
• Adhere to NextGear Capital & Cox Automotive policies and attendance.

Skills

Communication skills

Customer service

Time management

Detail orientation

Organizational skills

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

The Title Specialist I position at Cox Automotive will focus on accurate processing of vehicle titles, verifying information, and resolving title issues in collaboration with clients and regulatory agencies. It includes training and mentoring to build knowledge of US title regulations, internal policies, and Cox standards.

The role requires working Monday–Friday from 9AM to 6PM and residency within the United States (Georgia included).