Title Services Specialist - Customer Representative II

Friendsofkerhonkson; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation

Health insurance

Dental insurance

Retirement plan (MainePERS)

Gym reimbursement

Flexible spending accounts

Parental leave

Job summary

Friendsofkerhonkson in Augusta, ME seeks a Customer Representative Associate II MV to provide office and title-related services in a fast-paced, public-facing environment. Responsibilities include answering inquiries by phone, email, and in person, with emphasis on accuracy and timeliness.

The role requires learning Title 29-A laws, processing documents, and maintaining records while using independent judgment. Strong communication and a customer-first mindset are essential for success.

Qualifications

• Experience in office and administrative support
• Ability to apply quality customer service principles to public assistance tasks
• Ability to make independent process decisions within standard procedures

Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Open, sort, and distribute mail; review and update records
• Verify and maintain computer records and files; handle revenue reconciliation

Skills

Customer service

High volume handling

Team collaboration

Adaptability

Communication

Problem solving

Professionalism

Emotional intelligence

Conflict resolution

Time management

Attention to detail

Independent judgment

Data verification

Tools

BMV systems

Microsoft Word

Microsoft Excel

Outlook

Internet applications

Job description

Friendsofkerhonkson in Augusta, ME seeks a Customer Representative Associate II MV to provide office and title-related services in a fast-paced, public-facing environment. Responsibilities include answering inquiries by phone, email, and in person, with emphasis on accuracy and timeliness.

The role requires learning Title 29-A laws, processing documents, and maintaining records while using independent judgment. Strong communication and a customer-first mindset are essential for success.