Title Services Associate II - Customer Support

maine; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Job summary

The Department of the Secretary of State’s Bureau of Motor Vehicles is seeking a Customer Representative Associate II MV in Augusta, Maine. You will handle title-related inquiries via phone, email, and in person, process mail, verify records, and manage revenue with accuracy.

This role requires learning Title 29-A laws and using independent judgment on exceptions. Ideal candidates will excel in fast-paced, customer-focused settings, communicate clearly, and maintain professionalism under

Qualifications

• Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting.
• Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
• Strong verbal and written communication skills to explain complex rules and processes clearly.
• Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Represent the Department with respect, integrity, and accountability.

Responsibilities

• Respond to written, telephone, and in-person customer inquiries from constituents, lien holders, and dealers.
• Opening, sorting, and distributing mail.
• Collect and reconcile revenue.
• Verify and update computer records.
• Organize, review, and maintain computer and manual files.
• Operate office equipment (printers, photocopier, fax, validator, and phones).

Skills

Customer service

High volume

Team collaboration

Adaptability

Attention to detail

Clear communication

Problem solving

Professionalism

Job description

The Department of the Secretary of State’s Bureau of Motor Vehicles is seeking a Customer Representative Associate II MV in Augusta, Maine. You will handle title-related inquiries via phone, email, and in person, process mail, verify records, and manage revenue with accuracy.

This role requires learning Title 29-A laws and using independent judgment on exceptions. Ideal candidates will excel in fast-paced, customer-focused settings, communicate clearly, and maintain professionalism under