Title Operations Lead — Seattle (On-site)

KeySavvy, Inc.; Seattle (WA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

KeySavvy, Inc. is seeking a Title Team Manager to lead and grow the title processing team in Seattle. You will own the full title lifecycle, from verification and retitling to lien resolutions and title shipment, ensuring accuracy, speed, and regulatory compliance.

You will manage a team of title specialists, set processes and quality standards, and escalate complex cases. This hands-on role requires coaching, problem-solving, and cross-functional collaboration.

Qualifications

• 3+ years of experience in vehicle title work, DMV operations, or comparable title/escrow environment.
• 1+ years in a people-management or supervisory role.
• Strong understanding of title, lien, and DMV processes across multiple states.

Responsibilities

• Lead and coach a team of title clerks/specialists responsible for day-to-day title processing.
• Own end-to-end title lifecycle: verification, retitling, SPOA processing, lien payoffs, and shipments.
• Resolve title exceptions by coordinating with DMVs, lienholders, and lenders nationwide.
• Monitor aged/deals and prioritize to keep transactions moving to close.
• Develop and refine SOPs, QA checks, and escalation paths for the title team.
• Collaborate with Customer Success, Operations and Engineering to improve workflows.

Skills

People management

Communication

Organizational skills

Data-driven decision making

Education

Bachelor's degree preferred

Tools

Google Workspace (Sheets, Docs)

Job description

KeySavvy, Inc. is seeking a Title Team Manager to lead and grow the title processing team in Seattle. You will own the full title lifecycle, from verification and retitling to lien resolutions and title shipment, ensuring accuracy, speed, and regulatory compliance.

You will manage a team of title specialists, set processes and quality standards, and escalate complex cases. This hands-on role requires coaching, problem-solving, and cross-functional collaboration.