Title Agency Operations Lead

Title Center of the South, LLC; Brentwood (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Title Center of the South in Brentwood, TN, is seeking an Agency Manager to lead a busy title and settlement operation on-site. You will supervise a high-performing team, manage daily workflow, and partner with leadership to deliver accurate, on-time commitments and closings for clients.

Experience in title insurance and administrative operations is required. You’ll oversee order intake, title searches, closing schedules, and data integrity, while monitoring financial controls and service

Qualifications

• Bachelor’s degree or equivalent training/experience.
• Proficiency with SoftPro; strong computer skills required.
• Experience and expertise in title insurance underwriting, settlement and administrative operations.
• Proven strengths in organization, communication, training/presentations, and relationship building.
• Analytical problem solver who handles conflict well, stays calm under pressure, meets deadlines, and maintains accurate files.

Responsibilities

• Lead day-to-day office operations, staff meetings, and performance management against production and quality goals.
• Coordinate order intake, title searches, and closing schedules; maintain lender, client, and provider information.
• Produce and review commitments, policies, endorsements; ensure accurate data entry and complete documentation.
• Monitor settlement functions, financial controls, and service standards; act on findings from audits.
• Maintain inventory (policy jackets, forms, promo items), accounts receivable, pending files, and required reports.
• Use appropriate rates, forms, software, and guidelines to meet production and compliance targets.
• Communicate regularly with Marketing and Operations Representatives on volume, issues, and quality.

Skills

Strong organizational skills

Communication

Training/presentations

Relationship building

Analytical problem solving

Education

Bachelor’s degree or equivalent training/experience

Tools

SoftPro

Job description

Title Center of the South in Brentwood, TN, is seeking an Agency Manager to lead a busy title and settlement operation on-site. You will supervise a high-performing team, manage daily workflow, and partner with leadership to deliver accurate, on-time commitments and closings for clients.

Experience in title insurance and administrative operations is required. You’ll oversee order intake, title searches, closing schedules, and data integrity, while monitoring financial controls and service